FAQ's

Yes, our Advantage Club gives you many benefits:

- More reliable and efficient equipment operation.

- Fewer “emergency” calls, which can be expensive.

- 15% off repairs on covered equipment.

- Never a travel charge.

- Priority scheduling.

- Reduced rates on emergency service.

Yes, we have several finance options available with approved credit depending on your needs.

Yes, we offer commercial heating and air conditioning services to keep your customers and employees comfortable. We serve retail, corporate, and commercial or industrial clients throughout our service area with quality, cost-effective solutions for your business. Services include new equipment installation and HVAC maintenance and repair for existing units, including forced air, split, and rooftop systems.

Most furnaces will last 10 -20 years and air conditioners 10-15 years if they are properly installed and maintained.

Brand has little to do with how long your furnace and air conditioner will last. Some brands have more benefits and features than others, but the installer is the biggest determining factor of how your equipment will perform. HVAC equipment is not plug and play. The unit(s) must be installed, set up, and adjusted properly for them to give you years of safe, comfortable, reliable service

Follow the manufacturers’ cleaning recommendations. We suggest cleaning the condenser coil at least once a year, or more often if near dusty roads or cottonwood trees.

No. Covering the condenser will trap moisture in the electrical controls. To prevent damage from falling ice or snow, place a board on top of the unit.

An air conditioner that is too small will not sufficiently cool your home. An oversized system, however, will not run enough to remove the humidity in your home, which will then feel cold, clammy, and uncomfortable.

At Dependable Heating and Cooling, we have the knowledge and experience to make a careful load calculation to determine the optimum size unit needed for your home.

Today’s laws and regulations require manufacturers to evaluate and rate equipment according to energy efficiency. This rating is known as SEER or Seasonal Energy Efficiency Rating and EER or Energy Efficiency Ratio. The higher the rating, the more efficient the unit.

Yes and no. Carrier is always on the leading edge of technology and innovations in the air conditioner industry. The equipment is not plug and play. It comes down to whether the system was installed and set up properly. You can have the best equipment, but if it’s not sized and installed properly, you end up with a system that will need to be repaired more often and replaced before its time.

Keep your air conditioner running at optimal efficiency and performance with our Advantage Club Program.

A quality furnace should be efficient with both electric and gas use. Not only should the furnace keep a home warm and comfortable, they should provide dependable performance year after year, and not require frequent service.

When we search for energy efficiency, we want to compare the overall energy consumption to heat our homes. This not only includes the gas efficiency rating, but how much electricity is used to move the air through our homes. We offer a variety of furnaces that have 80-97% efficiency rating.

It depends on the system. We suggest you check filters every 30 days, and replace them when they show signs of dirt or dust. A lot of high efficiency filters say they last up to 90 days; this does not mean they will last the full 90 days. Most will only go 30 days before they start to restrict air flow.

Yes, the air we breathe in our homes could be up to 100 times more polluted than outside air. Indoor air pollutants include pollen, dust, pet hair, dander, dust mites, mold spores, bacteria, and virus. Indoor air quality is one of the top five environmental risks to public health today according to the U.S. Environmental Protection Agency (EPA). A standard 1” disposable furnace filter traps only 5% - 15% of airborne particulates.

Whole Home Air Cleaners successfully remove up to 99% of small, allergy-causing particulates, giving you the ability to “breathe easy.” Count on Dependable Heating and Cooling and Aprilaire to help make your home environment healthier and cleaner.

Trapped air becomes stale, reducing air quality and causing possible health problems for you and your family. A compact, powered air exchanger moves stale, contaminated air out of the house, at the same time bringing in fresh air from the outside to rejuvenate the air in your home. Heat Recovery Ventilators (HRV) are recommended over Energy Recovery Ventilators (ERV) in Northern climate such as ours for its ability to remove excess moisture than can damage windows and doors. Contact the indoor air quality experts at Dependable Heating and Cooling if you’ve noticed humid conditions or damage from moisture to discuss the benefits on an HRV.

Specifically designed to work with your central heating and air conditioning system, ultraviolet or UV lamps provide a whole-home reduction of airborne pollutants through the natural power of ultraviolet (UVC) light. These pollutants may include mold, bacteria, allergens, and odors. The ultraviolet energy kills almost all disease-causing organisms in the air as it passes by the powerful bulbs.

An air conditioning system controls temperature, but is not designed to control humidity. Some humidity may be removed during the cooling process, but during spring and fall, when your air conditioner isn’t running, the air in your home can feel damp and uncomfortable. An Aprilaire Whole Home Dehumidifier, installed as part of your home’s heating and cooling system, efficiently balances the humidity levels in your home for ultimate comfort.

Dry air can have unhealthy and damaging effects in the home. Many viruses thrive in low humidity, which can increase the likelihood of colds, flu, and other upper respiratory illnesses. Dry air can also aggravate asthma and allergy symptoms. Too low humidity levels can also cause permanent damage to your home, including split or cracked wood floors or trim. Keeping your home’s humidity level at 30% - 45% can help reduce the negative effects of dry air. An Aprilaire Whole Home Humidifier controls the amount of humidity in the air.

We can run gas lines to outdoor BBQ grills, dryers, ranges and unit heaters.

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